Frequently Asked Questions

Shipping

When will my order be dispatched?

We strive to process orders swiftly and efficiently, typically within 2 business days. However, in certain circumstances such as holidays, promotional events or unforeseen factors, order processing may take longer. Rest assured that we are committed to completing and dispatching your order as promptly as possible. In the event of any exceptional delays, we will provide updates on our website and communicate them via email. Your satisfaction is our priority, and we appreciate your understanding and patience during such situations.

Where can I find delivery information?

We provide free shipping on every order, regardless of order value or quantity.
You can see a detailed breakdown of our shipping options on our Shipping Policy Page.

How can I track my order?

To track your order, visit our Tracking Page and enter your order number and email address. Alternatively, you can use the tracking number provided in the dispatch confirmation email we sent you.

If i would like to make a gift purchase. Can you send my purchase to a different address ?

Yes we can send your order to a different address.

Payments

How do I know if my payment has been received?

Upon successful receipt of your payment, we will promptly send you an email notification confirming your order. This email will serve as proof of your purchase and include essential details regarding your order. If, for any reason, you do not receive this notification email, kindly reach out to us at support@domisk.com. Our dedicated support team will be more than happy to assist you and ensure that you are informed about the status of your order. Your satisfaction is our priority, and we are here to provide you with a seamless shopping experience.

Do you provide an invoice?

Upon receiving your order and confirming the payment, we will promptly generate an invoice for your purchase. This invoice will be sent directly to your email address for your reference and records. It serves as a confirmation of your payment and provides detailed information about the items you have ordered.

What payment methods do you accept?

We accept VISA, Mastercard, American Express, Discover Card.

Returns & Refunds

Can I cancel or adjust my order?

Please note that you have a 12-hour window to cancel your order from the time it is placed. We kindly request that any cancellation requests be made within this timeframe to allow us to accommodate your request. Once this 12-hour period has elapsed, we initiate the processing and preparation of your order for shipment. Unfortunately, after this point, we are unable to cancel orders.

How long does the refund take?

Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.

How do I make changes to an order I’ve already placed?

We understand that situations may arise where adjustments or cancellations are needed. However, please note that there is a 12-hour window from the time of order placement within which cancellations can be accommodated. After this period, orders are processed promptly for shipment, and unfortunately, we are unable to entertain cancellations.

How long does it take for a refund to be processed after initiating a return?

Once we receive the returned item, our team initiates the refund process immediately. Generally, it takes about 5-7 business days for most credit card companies to process refunds and reflect the amount back in your bank account. Please be aware that the timeframe may vary based on your financial institution's policies.

Product Information

What are the dimensions and weight of the 4 In 1 Foldable LED?

The 4 In 1 Foldable LED measures approximately 12.7cm x 23cm (5 inch x 9 inch) and weighs about 12 Pounds.

What are the materials used in making this LED light?

This LED light is crafted using wood, plastic, and iron materials.

How many lights does this product feature?

It contains one light source.

What is the voltage requirement for this LED light?

The voltage required for this LED is 5 Volts.

What are the special features of this LED light?

This LED light is dimmable, allowing users to adjust brightness levels according to their preferences.

Does this LED light require batteries for operation?

No, batteries are not required for this LED light.